Expectations are high among members of the traveling public, especially when a hotel stay is part of their trip. Exceptional guest services, competitive room rates and comfortable, inviting guest rooms are among the highest of expectations. These are just a few aspects of a hotel stay that guests will comment on when they pen a guest review. There are standard, quality hotel supplies that people anticipate being in their hotel room. Absorbent bath towels and comfortable furniture are among the hotel supplies travelers expect to find in their rooms. When booking a guest room, people expect that it, along with the common areas, will be outfitted with a variety of basic hotel supplies.
Family reunions, conferences, weddings and business trips are among the dozens of reasons why someone might stay at a hotel. Often different reasons for a stay demand different hotel supplies, business centers, free internet access and swimming pools to name but a few. People traveling for business typically have their accommodations booked for them so they have no say in where they stay or which hotel supplies and amenities are available. Families and vacationers on the other hand usually choose their hotel based, in part, on the amenities and hotel supplies available or on the location relative to points of interest. The common denominator is, no matter where they’re staying, all hotels want to please their guest and will make every effort to please guests.
Just as different people have different reasons for staying at hotels, we’re all impressed by different aspects of a hotel. Some of us are impressed by doors the simplest things, such as doors that open automatically while others of us aren’t impressed by anything less than telephones in bathrooms and other fantastic amenities. Hotels also make a great impression when they exceed expectations by providing superb guest services, going above and beyond the norm or providing better than expected hotel supplies. When guests write reviews about their hotel stays, they write about what impresses them and what has disappointed them.
So what constitutes a memorable, share worthy hotel stay? The people, the hotel supplies or the room itself? When guests are greeted warmly and attended to quickly, they remember it. Hotels whose entrances are clean and inviting make great impressions on guests. When common areas are open and light it makes a great impressions on guests. When guest rooms are furnished with helpful amenities that do double duty as décor pieces, they usually leave guests impressed. Inviting rooms that exude warmth and relaxation make just about everybody feel appreciated and pampered. Sometimes the simplest hotel supplies will please guests and make their stay a pleasure.
In a world where everybody has an opinion, hotel guests are no exception. Once it was the verbal word of mouth about the service or hotel supplies that won or lost a hotel or business new or repeat guests. Today guest reviews on a variety of travel sites praise and pan hotels but now they reach a much broader audience. Amenities are an important parts every hotel stay. They also influence and inform guest reviews which also play a role informing potential guests about real life experiences at the hotels they might potentially book. Overall, every aspect of a hotel stay, including the hotel supplies, has the potential to influence guest reviews and, therefore, future business.